At souqcairo.net, we are committed to providing you with a safe and reliable shopping experience. The following is our official return and refund policy:

1. Return Policy

  • You may request a return within 14 days of receiving your order.
  • The product must be unused, unopened, and in its original condition with all accessories and invoices.
  • Return shipping costs are the buyer’s responsibility unless the return is due to the seller’s fault or a defective product.
  • Certain items cannot be returned, such as consumables or customized products.

2. Refund Policy

  • If you received a wrong or defective item: you are entitled to a replacement or a full refund.
  • If the order is canceled before shipping: the amount will be refunded automatically to the original payment method.
  • If the order was not shipped within the promised timeframe: the buyer can request a refund.
  • Refunds will be processed via the available payment methods within 7–14 business days.

3. Non-Returnable Items

  • Customized or made-to-order products.
  • Opened items such as wires, bathtubs, and mirrors.
  • Items damaged due to misuse.

4. Contact Us

For questions:
📞 Phone: 01010022039
📧 Email: info@souqcairo.net